Answers, not sales calls

Everything you'd ask on a discovery call — answered here instead.

We'd rather you read the honest answer than sit through a pitch to get it. If something's missing, the contact form reaches a real person, not a queue.

01 Pricing & contracts

01 Do I have to talk to someone before I can buy a package?

No. Every priced package — 14 of the 16 in the catalogue — can be added to your cart and checked out directly, no call required. Book the free 30-minute teardown if you'd rather talk it through first; it's optional, not a gate.

02 Why are two packages "custom quote" instead of a price?

Enterprise Catalogue (over 5,000 SKUs) and Managed Scale (ad spend above €10,000/month) genuinely move with your specific scope — pricing them as a flat card would mean either overcharging most clients or undercharging the largest ones. Every other package has a fixed, published price.

03 What's the minimum contract length?

One-off deliverables have no ongoing term — you pay once, you get the deliverable. Monthly retainers have a 3-month minimum, then run month to month with 30 days' written notice to end.

04 Is VAT included in the prices shown?

No — every price on the site is excl. VAT (HT). The rate depends on where you’re billed: 20% in France, 0% reverse charge for EU businesses with a valid VAT number, 0% out-of-scope outside the EU. Full detail is on the Pricing page and recalculated live at checkout.

05 Can I pay in instalments?

One-off work is already split 50% at order, 50% on delivery. Retainers are billed monthly by nature. We don't currently offer a longer instalment plan beyond that.

02 Timelines & results

01 How long until I see results?

Depends on the service. Local SEO changes can show on Maps within the first month once your profile is corrected. Content and on-page work typically compounds over 6–12 months. Google Ads can move within days of launch, because it's paid visibility, not earned ranking. We'll tell you which timeline applies to your situation before you buy anything.

02 Can you guarantee a ranking position or a traffic number?

No — and we'd tell you plainly if we thought we could. Nobody controls Google's algorithm. What we commit to instead: a documented plan, work done against it, and a monthly report that tells you honestly what moved and what didn't.

03 What if nothing improves after a few months?

You'll know early — the monthly report shows movement or the lack of it, not a vague "visibility improved" summary. If something isn't working, we'll say so and change the plan, not quietly keep billing the same approach.

04 Do you offer a money-back guarantee tied to results?

No — a results-based refund would be the same dishonest promise as a results guarantee, just moved into the small print. The Refund & Cancellation Policy covers what is guaranteed: your cancellation and notice terms, not ranking outcomes.

03 Working with us

01 Will I actually work with a senior person, or get handed to a junior account manager?

One senior consultant runs your account from the first call to the ongoing work — no account-manager layer, no hand-off. The person who scopes your project is the person doing it.

02 How do you communicate — email, calls, a dashboard?

Email for day-to-day, a call when something’s worth talking through rather than reading, and a written monthly report for retainers. No login-and-interpret-it-yourself dashboard.

03 What's your response time?

Under one business day, for any account question — stated as a commitment, not an average we're rounding up.

04 Do you work with businesses outside Occitanie, or outside France?

Yes. The Frontignan base and local knowledge are deepest for the coast between Sète and Montpellier, but every service works for businesses anywhere, in either language.

05 We already have an in-house marketing person or agency for other things. Can you work alongside them?

Yes — most clients keep design, development, or broader marketing elsewhere and bring us in specifically for SEO and paid search. We'll say plainly if something needs your developer's access rather than trying to own work outside our lane.

04 Technical

01 What tools do you use?

Google Search Console and Google Analytics as the baseline for every account, plus a standard SEO crawler and rank-tracking toolset. Nothing proprietary — if you ever leave, you’re not locked into a platform only we can read.

02 Do you need admin access to my website?

For on-page and technical work, yes — CMS or at least publishing access speeds things up. If you'd rather your own team publishes, we deliver finished copy and structure ready to paste in instead.

03 What platforms do you support?

Most common CMS and e-commerce platforms — WordPress, Shopify, WooCommerce, PrestaShop, and others. Core SEO principles are platform-independent; we'll flag upfront if something needs a developer on your side.

04 Will an audit or SEO work slow my site down or break anything?

No — audits are diagnostic, not destructive; nothing changes on your live site during an audit. For build work, changes are scoped and agreed before anything goes live, and anything genuinely risky gets flagged as its own step, not bundled in silently.

05 Bilingual & international

01 Do you actually write French content yourselves, or use translation software?

We write natively in both languages — French content is written by someone who thinks in French, not translated from an English draft. That's the entire premise of International & Multilingual SEO.

02 I only need one language right now. Do I have to buy bilingual SEO?

No — if you’re only selling in one language, On-Page & Content SEO covers you on its own. International & Multilingual SEO is specifically for businesses that need both languages built properly.

03 What is hreflang and why does it matter for a bilingual site?

It's the technical signal that tells Google which language version of a page to serve to which searcher. Done wrong, it causes duplicate-content problems and the wrong language showing up in the wrong market — the most common failure of a bolt-on translation plugin.

04 Can you help a French business reach English-speaking customers, not just the reverse?

Yes — International & Multilingual SEO runs both directions. Same native-language approach either way.

Still stuck?

Ask a senior consultant directly — no ticket queue, no bot.

Get my free 30-min teardown

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