Terms of Service

1. Scope

These Terms of Service govern every package, project, and retainer sold through reddotseo.com by RED DOT SEO (SASU, SIREN 918 472 309, 12 Rue Pierre Loti, 34110 Frontignan, France). Placing an order through the site's checkout, or confirming a custom-quoted engagement in writing, means you accept these terms in full. Where you're buying as a consumer (not for a trade, business, or profession), the consumer-protection provisions in §8, §9, and §15 apply in your favour regardless of anything else in these terms.

2. Ordering process

Priced packages are added to the cart and bought through the site's five-step checkout (contact, billing, engagement details, payment, review). Custom-scoped items (marked "Request a custom quote") are agreed separately by email or call before any order exists. An order is confirmed once you complete checkout, or, for custom quotes, once you accept a written quote from us; a senior consultant then confirms the order by email and issues a genuine invoice — the checkout payment step on this site is a clearly labelled demonstration and does not take payment (see §4).

3. Prices and VAT

All prices shown on the site are excl. VAT (HT). VAT is calculated at checkout based on your billing country: 20% for French billing addresses; 0% (reverse charge / autoliquidation) for EU businesses billing with a valid VAT number; 0%, out of scope, for billing addresses outside the EU. Monthly package prices are billed per month, in advance, for the duration of the engagement. Google Ads spend, where applicable, is billed directly by Google and is not included in our management fee.

4. Payment terms

• One-off deliverables (audits, bilingual launches, e-commerce foundations) — 50% due on order, 50% due on delivery.
• Monthly retainers — billed monthly in advance from the agreed start date.
• Invoices are payable on the terms stated on the invoice; where no other term has been agreed in writing, the statutory default of 30 days from the invoice date applies to business clients under Article L441-10 of the French Commercial Code.
• The checkout's payment step is a demonstration only: no card data is collected or transmitted on this site. Real payment is arranged directly with your consultant once the order is confirmed and invoiced.

5. Delivery of services

We deliver against the scope, timelines, and minimum terms stated on the relevant package or quote at the time you order — turnaround days for one-off deliverables, and the reporting cadence and minimum term described on /how-it-works/ for retainers. Timelines run from the date we have everything we need from you under §6; a delay in your cooperation delays the timeline by the same amount.

6. Your obligations and cooperation

To deliver the work, we typically need timely access to some or all of: your website's CMS or a staging environment, your Google Search Console and Analytics properties, your Google Business Profile, and prompt feedback on drafts, approvals, and content. Delays in providing access or feedback are the single biggest cause of a delayed timeline, and we'll flag it plainly when it happens rather than let a deadline slip silently.

7. Deliverables and intellectual property

Once a deliverable is paid in full, the finished output — the audit report, the optimised pages, the content, the campaign structure — is yours to use. We retain ownership of our own underlying methodology, tools, templates, and know-how, which we may reuse on other client work; nothing in an engagement transfers that to you. We don't use your name, logo, or results in our own marketing without asking first.

8. No guarantee of results

Search engine rankings and traffic depend on factors outside any agency's control — algorithm changes, competitor activity, your market, and decisions Google and other platforms make unilaterally. We do not guarantee specific rankings, traffic numbers, or revenue outcomes, and no reddotseo consultant is authorised to promise one. What we do commit to is stated plainly on /about/ and /how-it-works/: senior work, a documented method, and honest reporting on what happened and why.

9. Limitation of liability

Our liability for any claim arising from an engagement is limited to the amount you paid us for the specific package or engagement giving rise to the claim in the 12 months before the event. We're not liable for indirect or consequential loss (such as lost profits or lost rankings caused by factors outside our control), except where French law does not permit that limitation — in particular, nothing in these terms limits our liability for death, personal injury, fraud, or gross negligence.

10. Confidentiality

We treat anything you share with us about your business — analytics data, strategy, unreleased content, commercial figures — as confidential, and we use it only to deliver your engagement. We expect the same in return regarding any of our methodology or materials you see during the engagement.

11. Subcontracting

We may use vetted specialist subcontractors for specific technical or linguistic tasks (for example, native-language content review). We remain responsible for the quality and confidentiality of any work delivered this way; your day-to-day point of contact stays a reddotseo consultant.

12. Term, renewal, and termination

• Monthly retainers run for an initial minimum term of 3 months, then continue on a rolling monthly basis. Either party may end a retainer with 30 days' written notice, effective at the end of the following billing period. Months already billed, and work already delivered, are not refunded.
• One-off projects run to the delivery date agreed at order. Cancelling before work starts gives a full refund minus a €90 administrative fee; cancelling after work has started is billed pro-rata for the work completed, and the partial deliverable is handed over. Full detail is in our Refund & Cancellation Policy.
• We may suspend or end an engagement, with notice, for non-payment or a material breach of these terms that isn't fixed within 14 days of us flagging it.

13. Force majeure

Neither party is liable for a delay or failure to perform caused by events reasonably outside its control — including outages at a third-party platform such as Google, natural disasters, or changes in law — for as long as that event continues.

14. Governing law and jurisdiction

These terms are governed by French law. Any dispute that isn't resolved amicably, and isn't subject to the consumer routes in §15, falls under the exclusive jurisdiction of the courts of Montpellier.

15. Consumer mediation and online dispute resolution

If you're buying as a consumer and a complaint isn't resolved directly with us, you may refer it to a consumer mediator. reddotseo has not, as of the date of this policy, adhered to a specific approved consumer mediation scheme; you can identify a mediator competent for your situation from the list published by the Commission d'évaluation et de contrôle de la médiation de la consommation (CECMC) at economie.gouv.fr. You can also use the European Commission's Online Dispute Resolution platform, which connects consumers and traders in the EU for out-of-court resolution of contractual disputes, at https://ec.europa.eu/consumers/odr/. These routes are available to consumers only and do not apply to business purchases.